G20 Privacy Policy — User Information Protection
Your privacy is our priority. This page transparently explains how g20 collects, uses, and protects the personal data of users in Malaysia.
Effective Date: 1 January 2026. This policy may be updated from time to time.
Information We Collect
To deliver a secure and fully functional service, g20 collects several categories of information from users during registration and platform use.
Personal Account Information
- Full name, date of birth, and identification number (for identity verification purposes).
- Email address and mobile number used during account registration.
- Passwords are stored in a secure encrypted format — we never store passwords in plain text.
- Residential information such as state and postcode for local regulatory compliance purposes.
Payment & Transaction Information
- Payment method details used, including e-wallets, online banking, and cards — all in Malaysian Ringgit (RM).
- Deposit, withdrawal, and transaction history within the platform, retained for compliance and dispute resolution purposes.
- Bank account or e-wallet numbers registered for withdrawals.
- Card details are not stored directly by g20 — we use third-party payment processors that comply with industry security standards.
Device & Browser Data
- Device type, operating system, and web browser version used to access the g20 platform.
- IP address and general location information (state/city), used for security verification and fraud prevention.
- Access logs that record login times and activity to detect any suspicious access.
Platform Usage Data
- Game records, bets, and in-platform activity used for support, dispute resolution, and compliance purposes.
- Preferences and settings configured by the user within their account.
- Feedback and communications submitted to the g20 support team.
How This Information Is Used
G20 uses the information collected solely for legitimate purposes directly related to delivering platform services to users in Malaysia:
- Account management — to create, verify, and securely maintain user accounts.
- Transaction processing — to accurately process MYR deposits, withdrawals, and financial transactions.
- Platform security — to detect and prevent fraud, unauthorised access, and suspicious activity.
- Customer support — to effectively resolve enquiries, disputes, and technical issues.
- Legal Compliance — to meet the regulatory and compliance requirements set out under Malaysian law.
- Service improvement — to understand how users interact with the platform for technical improvement purposes.
Cookies & Tracking
The g20 platform uses cookies — small text files stored in your browser — to enhance your experience and keep essential platform functions running smoothly.
Types of Cookies Used
- Session cookies — used to maintain your login session so you don't have to re-enter your password repeatedly during an active session.
- Preference cookies — saves the language settings and display preferences you have selected for a more convenient experience.
- Security cookies — to help identify and prevent unauthorised access and suspicious activity.
- Analytics cookies — collects aggregated usage data (without identifying individuals) for platform improvement purposes.
You can manage or delete cookies through your web browser settings. Note that removing session cookies may affect certain g20 platform functions.
Data Storage, Security & Sharing
Data Retention & Storage
All g20 user data is stored on servers protected with industry-standard encryption. Active account data is retained for the duration of the account and for any period required by law following account closure.
Financial transaction records are retained in accordance with Malaysian legal requirements for audit and compliance purposes. Data that is no longer needed will be securely deleted in line with our internal procedures.
Third-Party Sharing
G20 does not sell, rent, or share users' personal information with third parties for marketing purposes. Information may only be shared in the following limited circumstances:
- Payment processors required to carry out MYR transactions.
- Technical service providers that assist in platform operations under strict confidentiality agreements.
- Legal authorities or regulators when required under Malaysian law.
User Rights & How to Contact Us
Your Rights Over Personal Data
As a g20 platform user, you have the following rights regarding your personal data:
- Right to Access — You have the right to request a copy of the personal information we hold about you. Requests can be submitted via support chat or email.
- Right to Rectification — If your information is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly in your account settings.
- Right to Erasure — You may request deletion of your account and associated personal data, subject to mandatory legal retention requirements.
- Right to Object — You have the right to object to the processing of your data for certain purposes, including marketing communications where applicable.
To exercise any of the above rights or for any privacy-related enquiries, please contact the g20 team by email at [email protected] or via live chat within the platform. You may also refer to FAQ page for additional information.
Privacy Policy Updates
G20 reserves the right to modify this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or email before the changes take effect.
The "Effective Date" at the top of this page will be updated whenever changes are made. We encourage users to review this policy periodically.
Important Note: By registering and using the g20 platform, you confirm that you have read and understood this Privacy Policy. If you disagree with any part of this policy, please contact our support team before continuing to use the platform. For information on Terms & Conditions platform usage, please refer to the relevant page.
Your Data Is Safe with g20
We are committed to protecting every user's privacy. Register an account today and enjoy a safe, responsible entertainment experience.