G20 Responsible Gaming — Self-Control & Your Well-Being
Healthy entertainment starts with smart choices. g20 is committed to helping every user in Malaysia enjoy our platform responsibly, safely, and in full control.
Gaming should be entertainment, not a burden. This page provides the guidance, self-control tools, and support resources you need.
G20's Commitment to Responsible Gaming
The g20 platform is designed not only to deliver the best entertainment experience, but also to ensure that use of our platform does not negatively impact users' personal lives, finances, or social relationships.
We believe that responsible gaming is the foundation of a healthy relationship between users and an entertainment platform. g20 provides a range of tools and guidance to help users in Malaysia stay fully in control while using our services.
Our goal is simple: every gaming session should be an enjoyable experience, not a source of stress. If you ever feel uncomfortable, we're here to help.
Recognise the Signs of Risky Behaviour
Gaming becomes a problem when it starts affecting the important areas of your life. Recognising the early warning signs is the most important first step.
Financial Warning Signs
Emotional & Social Warning Signs
Remember: Recognising these signs in yourself or someone you care about takes courage and responsibility. If you identify with any of the above, consider using the self-control tools provided by g20 or seeking professional help.
Setting Smart Time & Budget Limits
One of the most effective ways to play responsibly is to set clear limits before you start — not after.
Daily Budget Limit
Set a maximum amount in MYR (RM) that you are comfortable spending on entertainment each day. Treat this as an entertainment expense, not an investment. Once this limit is reached, stop playing.
Session Time Limit
Set a reasonable time limit for each gaming session — for example, no more than one or two hours at a stretch. Take regular breaks and use that time to do other activities you enjoy.
Weekly Planning
Plan specific days in the week when you will not play at all. This helps you maintain a healthy balance between online entertainment and your everyday life.
Self-Control Tools on the g20 Platform
G20 offers several self-control options that users can activate at any time. These tools are designed to give you full control over how you use the platform.
Deposit Limit
Users can set daily, weekly, or monthly deposit limits on their g20 account. Once a limit is in place, you will not be able to deposit beyond the set amount within the chosen time period.
A deposit limit is the most effective preventive tool — it ensures you cannot spend more than you planned, even under emotional pressure.
Temporary Break
If you feel you need a short break from the platform — whether for a few days or a few weeks — you can activate a temporary cooling-off period. During this time, your account will be temporarily frozen.
This is useful when you feel that gaming is starting to affect your focus at work, your family life, or your health in the near term.
Self-Exclusion
For users who need a longer break or feel their platform use has become unmanageable, the self-exclusion option lets you block access to your account for an extended period.
Self-exclusion is a serious step, and we encourage you to consider it carefully if you feel gaming has become a problem. Contact the g20 support team via live chat or email at [email protected] to get help activating this option.
Minor Protection
G20 enforces a minimum age requirement of 18 for all users without exception. We take this responsibility seriously and apply age verification procedures during new account registration.
If you share internet access with children or teenagers at home, we encourage you to:
- Using parental control software to block access to online entertainment sites on devices used by children.
- Make sure your g20 account is protected with a strong password and never shared with anyone.
- Log out of your account when it is not in use, especially on shared devices.
- Have open conversations with your children about the risks of gambling and the importance of age restrictions on entertainment platforms.
If you suspect that someone under the age of 18 has accessed or registered a g20 account, please contact us immediately.
Life Balance & Professional Support Resources
Maintaining a Balanced Lifestyle
Healthy play is balanced play. Make sure your online entertainment doesn't eat into time that should go towards getting enough sleep, staying active, nurturing meaningful relationships, and keeping up with work or studies.
- Avoid playing when you are feeling sad, angry, or stressed.
- Don't treat gaming as a way to solve financial problems.
- Make time for hobbies and other activities outside the platform.
- Be open with your loved ones about your use of the platform.
Get Professional Help
If you or someone you know is struggling to control their gaming habits, seeking professional help is a wise and courageous decision. Several support resources are available in Malaysia:
- Talian Kasih: 15999 — Malaysia's national family counselling service.
- Agensi Kaunseling dan Rehabilitasi Dadah (AADK) — providing counselling services for a wide range of behavioural issues.
- Licensed counsellors — get a referral from your family doctor for personal counselling.
The g20 support team is also on hand to help you activate self-control options or answer any questions about responsible gaming. Reach us at [email protected] or via live chat on the platform. You may also refer to FAQ us for more information.
Play with Peace of Mind
G20 is with you every step of the way — for great entertainment and for support whenever you need it. Play smart.